Frequently Asked Questions
Got questions? We’ve got answers! Our FAQ page provides quick and clear responses to common nquiries about our products and ordering process. If you can’t find what you’re looking for, feel free to contact us - we’re here to help!
How do I place an order on your website?
Placing an order is easy!
- Simply browse our products, select the items you wish to purchase, and click "Add to Cart."
- When you’re ready to check out, click on the cart icon, review your order, and proceed to the checkout page.
- Follow the prompts to enter your shipping and payment details, then submit your order.
- You’ll receive an email confirmation once your order is complete.
Can I buy your products in person?
Yes, you can! We’re at the Surfers Paradise Beachfront Markets on the Gold Coast, Queensland every Wednesday, Friday, and Saturday from 4pm to 9pm. Come visit us and shop our products in person!
What payment methods do you accept?
We accept a variety of secure payment options for your convenience, including PayPal, credit card (Visa and MasterCard), Apple Pay, and Google Pay. If you visit us at the Surfers Paradise Beachfront Markets, we even accept cash!
How do you ship your products?
We ship both domestically within Australia and internationally using Australia Post. Once your order is processed, you will receive a tracking number to monitor your package’s progress.
Are your products ethically sourced and cruelty-free?
Absolutely! At No Pain Club, we are committed to holistic remedies. All our products are responsibly sourced, ethically created, and NEVER tested on animals. We believe in sustainability and integrity in everything we do.
Do your herbal therapy products contain natural ingredients?
Yes! Our herbal therapy products are made with carefully selected natural ingredients, including Active Chilli Concentrate, cayenne pepper, comfrey, camphor, pine, spearmint, peppermint, wintergreen, eucalyptus, kelp, soya bean, glycerine, and vitamin E. We prioritise quality and effectiveness while keeping our products as natural as possible.
Are your products free from harmful chemicals?
Absolutely! Our formulas are crafted using natural, high-quality ingredients without any harsh chemicals, synthetic additives, or unnecessary fillers. We believe in providing safe and effective pain relief solutions.
What types of pain and injuries are your products good for?
- Muscle pain & soreness: Ideal for post-workout recovery or general muscle fatigue.
- Joint pain & arthritis: Helps soothe stiffness and discomfort.
- Back, neck & shoulder pain: Provides relief from tension and strain.
- Sports injuries: Assists in recovery from sprains, strains, and bruises.
- Headaches & migraines: Cooling ingredients like peppermint and eucalyptus may help ease tension headaches.
- Circulation issues: Ingredients like cayenne pepper and wintergreen can help promote better blood flow.
Our formulas are designed to naturally support pain relief and recovery, helping you stay active and comfortable.
Is the website secure?
Yes! Our website is fully secured to protect your personal and payment information. We use industry-standard encryption to ensure your data is kept safe during every transaction.